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Software Support Engineer

Keywords / Skills : C#, VB.Net, Asp.Net, Visual Studio, MSSQL

3 - 6 years
Posted: 2018-08-23

Nationality
Malaysia
Industry
IT/ Computers - Software
Function
IT
Role
Technical Support Engineer
ERP, CRM - Support Engineer
Education
Bachelors
Degree
Posted On
23rd Aug 2018
Job Description
  • Research and identify solutions to software and hardware issues 
  • Diagnose and troubleshoot technical issues, including account setup and network configuration 
  • Ask customers targeted questions to quickly understand the root of the problem 
  • Track computer system issues through to resolution, within agreed time limits 
  • Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue 
  • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers) 
  • Provide prompt and accurate feedback to customers 
  • Refer to the internal database or external resources to provide accurate tech solutions 
  • Ensure all issues are properly logged 
  • Prioritize and manage several open issues at one time 
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting 
  • Prepare accurate and timely reports 
  • Document technical knowledge in the form of notes and manuals 
  • Maintain jovial relationships with clients


About Company

Our client is a regional Enterprise Software Developer; Enterprise-Wide Solution Provider and Shared Services Outsourcing Player whose sole focus is to provide leading solutions to local and overseas clients. Their main priority is to well-comprehend and act in response to the clients’ business needs. They combine business vision with the latest IT expertise and industrial experience to produce far-sighted and dynamic technical innovation for our clients.
About Recruiter
Yogamariah
Consultant
Prospect Consulting Malaysia Sdn Bhd
...
Skills I hire for Software Engineer, Java Developer, Oracle DBA, Oracle Database, HR, HR Manager, Finance, Accounting
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