Our client is a regional Enterprise Software Developer; Enterprise-Wide Solution Provider and Shared Services Outsourcing Player whose sole focus is to provide leading solutions to local and overseas clients. Their main priority is to well-comprehend and act in response to the clients’ business needs. They combine business vision with the latest IT expertise and industrial experience to produce far-sighted and dynamic technical innovation for our clients.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases