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Software Support Executive

Keywords / Skills : Software Support, Remote Support, Installation, Upgrades, Documentation, Testing Software, Implementation, MSSQL, NGO, Accounting Software, Software Support Executive

3 - 8 years
Posted: 2019-01-25

Industry
IT/ Computers - Software
Function
IT
Role
System Administrator
Business Analyst
Education
Bachelors
Degree
Diploma
Non Degree Tertiary
Salary
5000 - 8000 MYR
Posted On
25th Jan 2019
Job Description
Job Description
  • Provide functional guidance and assistance, support and advice to customers 
  • Provide phone, e-mail and remote support 
  • Participate in installation, upgrade of software and assist in documentation of software products 
  • Assist in testing software before release to customers 
  • Ability to provide to support for 2 or more products independently. 
  • End to end service delivery from pre-sales, implementation and testing. 

Requirement
  • Candidate must possess at least Bachelor's Degree/Post Graduate Diploma/Professional Degree in Computer Science/Information Technology or equivalent. 
  • At least 3 Year(s) of working experience in the related field is required for this position. 
  • Experience in vendor environment 
  • Required Skill(s): MSSQL Database, HR/ERP/Accounting Software Support 
  • Preferably have experience working in long term care or charity sector 
  • Team player with good analytical skills 
  • Good spoken and written English is compulsory 
  • Looking for someone with support and project implementation for off the shelf ERP or accounting products 


About Company

LANWorks Pte Ltd was established in 1991 with the founding vision of providing best-of-breed IT services and business solutions that enable businesses to gain from the adoption of information technology. Over the years, we have helped many businesses deliver significant improvements in productivity through the effective use of business solutions and information technology including, ERP and other business solutions; smarter use of network IT infrastructure, as well as cost effective supply of the many items that make up the world of information technology.

We have aided small and medium enterprises, non-profit organisations and long-term care homes with our comprehensive, integrated and affordable web-based business solutions specifically designed to increase operational efficiencies and streamline daily operations. We have demonstrated a high level of commitment and implementation capability, covering the full spectrum of IT; thereby giving our customers a true choice of options that are best suited for their business needs.

Our systems development team is also certified with the Microsoft ISV/Software Solutions Competency to develop customised software solutions, where standard off-the-shelf solutions are found lacking. In short, LANWorks has the skills, resources and methodologies to give our customers the advantages that best-of-breed IT solutions offer.
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