LANWorks Pte Ltd was established in 1991 with the founding vision of providing best-of-breed IT services and business solutions that enable businesses to gain from the adoption of information technology. Over the years, we have helped many businesses deliver significant improvements in productivity through the effective use of business solutions and information technology including, ERP and other business solutions; smarter use of network IT infrastructure, as well as cost effective supply of the many items that make up the world of information technology.
We have aided small and medium enterprises, non-profit organisations and long-term care homes with our comprehensive, integrated and affordable web-based business solutions specifically designed to increase operational efficiencies and streamline daily operations. We have demonstrated a high level of commitment and implementation capability, covering the full spectrum of IT; thereby giving our customers a true choice of options that are best suited for their business needs.
Our systems development team is also certified with the Microsoft ISV/Software Solutions Competency to develop customised software solutions, where standard off-the-shelf solutions are found lacking. In short, LANWorks has the skills, resources and methodologies to give our customers the advantages that best-of-breed IT solutions offer.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases