Comptrac Systems Sdn Bhd is a certified Sage Premier and Development partner, offering a complete suite of integrated Enterprise Resources Planning (ERP) business solutions covering Financials, Sales, Purchasing, Projects and Inventory Management, and Customer Relationship Management (CRM) to enterprises of all sizes.
With over 20 years of experience, Comptrac has built a respectable client base of over 900 corporate clients. Now we are expanding to provide our customers with a better service and support for their business expansion. We are constantly developing new software, solutions and even mobile applications for our customers.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases