To collaborate with Sales Account Manager to understand customer's requirement and offer Fuji Xerox Enterprise Document Solution (EDS) to fulfil customers need with the goal to achieve company sales target.
Duties and Responsibilities:
1. Develop EDS software business opportunities
2. Work together with Sales Account Manager to uncover customer's requirement and create compelling events for solution sales opportunities
3. Collaborate closely with Presales to propose FX Enterprise Document Solution to fulfil customer's needs.
4. Support and lead the solution presentation, demo and Proof of Concept (POC) with the assistance from Pre-sales.
5. Possess up-to-date basic IT knowledge and able to design the solution flow conceptually
6. Possess good communication skill to effectively work with external as well as internal customers
7. Report project status update promptly to Superior
8. Possess self-discipline in managing sales pipeline and outlook
9. Leverage SFDC to monitor daily sales activities and update periodically
2. Pleasant personality
3. Good working attitude and willing to learn
4. Willing to travel
5. Possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree in IT/ Engineering/ Business or equivalent.
6. MUST HAVE: A minimum three (3) working years' experience in IT-related sales
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases