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SPECIALIST/SENIOR SPECIALIST, BUSINESS SOLUTIONS (3RD PARTY APPLICATIONS)

Keywords / Skills : mobility, .Net, POS, SaaS, SQL, Business Objects, business solutions

5 - 10 years
Posted: 2018-10-30

Job Description
SPECIALIST/SENIOR SPECIALIST, BUSINESS SOLUTIONS (3RD PARTY APPLICATIONS)

COMPANY DESCRIPTION

DKSH is the leading Market Expansion Services Group with a focus on Asia. DKSH helps other companies and brands to actively grow their business in new or existing markets. Publicly listed on the SIX Swiss Exchange since March 2012, DKSH is a global company headquartered in Zurich. With 750 business locations in 35 countries – 720 of them in Asia – and 27,600 specialized staff, DKSH generated net sales of CHF 10.2 billion in 2014. The company offers a tailor-made, integrated portfolio of sourcing, marketing, sales, distribution, and after-sales services. It provides business partners with expertise as well as on-the-ground logistics based on a comprehensive network of unique and depth.

Our success is based on our employees’ dedication and passion for their work. For our Corporate Communica¬tions department we are looking for a motivated team member by agreement.

KEY ACCOUNTABILITIES
  • Manage, implement and support country-wide for 3rd party applications; 
  • Handle new request/requirements, enhancement, rollout and integration of other applications to 3rd party applications. Validate priority, review business case for major enhancements; 
  • Supervise and track all incidents, service and change requests from the business users; 


ROLE SPECIFIC
  • Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources; 
  • Manage, supervise team mates on daily operations. Review functional specifications documentation where relevant, inclusive of the monitoring, tracking of incident and service/change request in meeting service level obligation; 
  • Monitor progress on escalated second level support for technical resolution and development of business solutions; 
  • Consolidate countries' request for new application development/enhancement in ensuring a standardized and hamormized process; 
  • Ensure conformance implementation of best practices, improvements or new/change requests from user and ensuring alignment with change process; 
  • Supervise, manage testings and deployment/roll out of projects and global application in timely/control manner; 
  • Supervise second level support for global third party applications with vendors for new requests/enhancements and incident resolutions; 
  • Supervise migration plans for all country local applications to global solution, where relevant; 
  • Consistently engage with business and key stakeholder on its requirement; 
  • Communicate activities and build commitment and consensus around business solutions activities; 
  • Ensure adherence to service level agreement and processes; 
  • Manage and oversee team’s delivery of team/function goals to drive execution against goals set; 
  • Drive and manage learning and development of team in the area of IT Business Solutions and DKSH behaviours to achieve team/function goals; 
  • Drive self-learning and improvement in the area of IT Business Solutions and DKSH behaviors as part of continuous learning; 



REQUIREMENTS
  • Candidates must possess at least a Bachelor's degree in Computing/Information Technology or its equivalent; 
  • Minimum four to five years' experience in a similar role; 
  • Demonstrate broad knowledge of IT application functionality and business solutions (e.g. mobility, .Net, POS, SaaS); 
  • Experience in supervising, implementing and supporting applications developed in SQL, .Net, Business Objects and POS platform; 
  • Familiar with ITIL framework is an advantage; 
  • Abreast of the latest technologies and technological opportunities; 
  • Proven competency to handle confidential/sensitive information in an appropriate and secure manner; 
  • Demonstrate knowledge in providing application implementation support, issue identification and resolution; 
  • Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint); 
  • Demonstrate fluency in local language and ideally in English, both written and spoken; 
  • Experience in handling application integration; 
  • Knowledge of SAP is an advantage (FICO, MM); 


If you like the challenge of working in a very dynamic international environment and bring with you the required qualifications for the job, we look forward to receiving your comprehensive application and CV including a pho¬tograph via our career tool on www.dksh.ch.

About Company

DKSH is the leading Market Expansion Services Group with a focus on Asia. DKSH helps other companies and brands to actively grow their business in new or existing markets. Publicly listed on the SIX Swiss Exchange since March 2012, DKSH is a global company headquartered in Zurich. With 750 business locations in 35 countries – 720 of them in Asia – and 27,600 specialized staff, DKSH generated net sales of CHF 10.2 billion in 2014. The company offers a tailor-made, integrated portfolio of sourcing, marketing, sales, distribution, and after-sales services. It provides business partners with expertise as well as on-the-ground logistics based on a comprehensive network of unique size and depth.

Our success is based on our employees’ dedication and passion for their work. For our Corporate Communica¬tions department we are looking for a motivated team member by agreement.
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