Sr Process Executive - Voice

Job Summary

Cognizant Technology Solutions Asia Pacific Pte. Ltd
• IT/Computers - Software • Social Media
Kuala Lumpur
Years of Experience
0 - 3 years
• Customer Service/Call Centre/BPO • Advertising/Entertainment/Media
Posted On
23rd Oct 2019
Customer support, content reviewing, bpo, voice, non- voice, freshers, Ms office, excel, strong social media knowledge, Digital Space

Job Description:

Job responsibilities: 

• Assist customers over phone while providing a delightful customer experience.

• Process and raise required requests/transactions and make sound decisions related to customer requirements.

• Follow all compliance and security measures relating to client data.

• Take action on process transactions and handle the same with proper research.

• Adhere to process quality metrics and strive to exceed the monthly/annual quality & productivity targets.

• Adhere to process norms and structure.


• Minimum qualification - Graduate in any discipline

• 1 to 3 years of work experience for Senior Process Executive and 3 to 5 years of work experience for SME with BPS/ ITeS in a voice process

• Excellent Customer Service Skills.

• Willing to work in a shift based work schedule

• Good English communication skills

*These incumbent/candidate who joins us will be supporting Korean markets that would include the countries where Korean languages are spoken

The candidates should be flexible to work in 24*7 shift.Having good understanding about the content reviewing process


About Us:

Cognizant is a global leader in business and technology services that helps Clients bring the future of work to life – today – in a business environment that is being transformed by accelerating globalization, virtualization, and the shift toward cloud technologies.

We continuously seek the “best and the brightest” when we recruit new employees, and we’re consistently an “employer of choice” at leading engineering and business schools around the world. Our domain industry specialists have well-established backgrounds working with companies in the industries we serve.

Our teams and their talent are a principle reason that we consistently outperform the competition.