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Subject Matter Expert (Japanese Speaker)

Keywords / Skills : Team Leader, Japanese, Customer Service

4 - 9 years
Posted: 2018-12-21

Job Description
Subject Matter Expert
  • Coordinates individual and team work assignments 
  • Monitors work load balancing or queue management 
  • Supports high quality work through a positive environment 
  • Monitors team members performance with the focus on improvement 
  • Ensures individual and team service levels are met or exceeded 
  • Assists in reviewing daily, weekly and monthly service levels and provides recommendations for improvements 
  • Front line contact for questions or issues surrounding service levels 
  • Participates in providing feedback to the Quality team for improvement suggestions 
  • Works with auditing resources on individual and team error trends 
  • Ensures timely feedback is provided to individuals and teams on quality issues, changes or trends 
  • Assists in the creation of Performance Improvement Plans (PIPs) for Team Members not meeting expected production or quality targets, monitors program for a defined period 
  • Provides suggestions to Management on unit performance, including motivation tactics, incentive programs and performance rewards 
Language: Japanese


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About Company

Benbree Business Solutions Private Limited
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