KOM Technologies was incorporated in Malaysia in July 2009 and currently with employment of more than 150 skilled workers. The company was started with in intention of providing high quality, specialized concrete products throughout South East Asian region. Safety and quality are the top priority in our company's philosophy. The company has distinguished itself as a dynamic and highly versatile organization, having earned itself an outstanding track record for the supply of made-to-measure precast concrete.
KOM Technologies is today, an active partner in the tunneling industry. The company has made vast investments in state-of-art computerized concrete batching system's to ensure uniform mixes and quality control in all of our ready mixed products. KOM Technologies are currently capitalizing on the active Singapore market ranging from MRT Circle Line, PUB Deep Tunnel Sewerage Systems and others. The company has established its plant in Simpang Renggam, Johor, Malaysia as the base camp to provide professional services to the industries in Malaysia and beyond.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases