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Support Analyst (Regulatory Reporting & Management Account)

Keywords / Skills : Production Support

2 - 6 years
Posted: 2019-02-15

IT/Computers - Software
Technical Support Engineer
Posted On
15th Feb 2019
Job Description
Key Responsibilities
• Provide 24x7 application support to Finance Information Management business users. Attend to business queries and business requests promptly. Follow through the business requests to a proper closure
• Work on timely resolution for reported incidents so as to meet service level targets. Incidents include failures & queries reported by business users and technical staff; event alerts automatically detected and reported by event monitoring tool
• Perform root cause analysis to identify permanent solution so as to prevent recurring incidents and to minimize the impact of incidents that cannot be prevented
• Ensure all incidents and problems are proactively managed – Prioritizing numerous issues of varying severity and escalate issues as appropriate to necessary teams and management
• Collaborate with the development team in identifying resolutions and transitioning of releases into production environment
• Participate in BCM activities or infrastructure related upgrade
• Perform batch monitoring and scheduling of ad hoc batch jobs
Document support issues and solutions into knowledge base
Key Requirements
• Degree in computer science/engineering or related disciplines
• Min 5 years of experience in application support environment, preferably in financial institutions
• Excellent communication, interpersonal and analytical and problem solving skills
• Proactive and able to work independently and with a team.
• Good working knowledge with job scheduling using Control M
• Working experience in Local Regulatory Reporting Data mart (example CRS, MAS610/HKM), Management Accounting Data mart (example OFSA, HFM) will be added advantage
• Knowledge with Oracle SQL/PLSQL, Unix and Windows platforms, Java, OBIEE, Hyperion
• Knowledge of front to back operations, finance, risk and accounting will be added advantage

Key Skill(s)

About Company

Accion Labs Solutions is a global Innovation-centric organization with 100% focus in the emerging technologies offering Business Innovation services, Strategic consulting, and full-lifecycle implementation services to our clients. We have experience in a range of products – consumer facing products, enterprise products, infrastructure products, EAI/ESB/BPM products.

Accion's suite of services aim to meet the unique requirements of organizations, from business consulting, developing custom solutions (Software Engineering), implementing packaged solutions (Application Implementation), to outsourcing and managing applications. We are a rapidly growing, highly competitive and responsive organization with professional management, strong technical and financial resources and deep commitment to fully serve its clients in Singapore, Malaysia, India, U.K and USA.

Opportunities abound when you work @ Accion, a World-Class Software Solutions and Service Provider.
We are always looking for professional who possess an ability to Think out of the box, the ability to evoke that Entrepreneurial streak residing somewhere within themselves and If you have outstanding skills, high energy, and like to work in a team environment with peers and customers to talk about and of course have what it takes we"d love to hear from you.

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