List Sdn Bhd mission is to develop innovative solutions that meet the real needs of our clients thus we provide a clear understanding of our company’s business priorities. List Sdn Bhd is the Malaysian subsidiary of Italian Multinational, List SpA. LIST was founded in 1985 in Pisa, where the headquarters and R&D labs are still located. Moving away from its beginnings in a strictly technological environment LIST has since been at the cutting edge of computer technology for conceiving and producing innovative systems for the financial world. LIST has conceived, designed, developed and produced software and cutting-edge systems for capital markets, helping to create the first electronic Monetary and Financial markets. The company has developed platforms and solutions for trading on financial markets, which have been milestones in the evolution of that sector (Trading Systems). LIST has also created integrated solutions for managing risk, audit and governance of organizations and financial processes (Governance, Risk & Compliance).
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases