• Planning and executing both client and internal projects, following through the entire software development lifecycle. • Gathering, managing and documenting user requirements, transforming them into Business Requirements & Functional Requirements Documents. • Conducting system gap analyses as well as technical architecture, infrastructure and application design. • Leading and performing application development and deployment activities. • Training, mentoring and sharing knowledge with your peers and juniors, contributing to an environment of continuous improvement and growth as a team.
Our client is Malaysia’s Leading & Most Trusted Credit Bureau accredited under The Credit Reporting Agencies Act 2010. They has established itself among Malaysia’s leading and trusted credit and business information bureaus in recent decades and has a comprehensive database that has been built over the past 25 years. They are the first Credit Reporting Agency (CRA) in Malaysia to achieve International ISO 27001:2013 certification in January 2017.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases