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System Analyst

Company Name Confidential

Keywords / Skills : Database, Web Development, Website Development, Integration, Application Support, SAAS, Cloud Computing, SAP HCM

3 - 6 years
Posted: 2019-01-18

IT/Computers - Software
Software Engineer/Programmer
Team Leader/Technical Leader
Project Management
Posted On
18th Jan 2019
Job Description
Scope of Work
  • To assist the Programme/Project Managers on the implementation of project. 
  • Coordinate and perform secretariat role for meetings with different stakeholders, vendors and internal team meetings. 
  • Project Management. Responsibilities include assisting the Programme/Project Manager to manage and ensuring timely deliverables by the respective system Contractors; ensuring deliverables conformed to the standards and control defined for the programme; identifying and managing risk and mitigation strategies; identifying, analysing and ensuring resolution of issues; managing change control; coordinating with project vendors, users, third-party vendors and other relevant project teams. 
  • Progress Reporting. Assist the Programme/Project Manager in progress reporting to management and to various forums, prepare for presentations for meetings when required. 
  • Manage Change Request (CR). Responsibilities include assessing the feasibility and impact of solution proposed by the respective system Contractors; review of CR effort; facilitate users in CR testing. 
  • Manage Service Request (SR). Assess SR impact with respective system Contractors. 
  • Manage Problem Report (PR). Track system defects reported by users. 
  • Ensure prompt resolution is provided by the respective system Contractors to the defects reported. 
  • Oversee and participate in requirements gathering and evaluate requirements & design solutions with project vendors. 
  • Propose, document and implement improvements to the current work processes to achieve increased efficiency and effectiveness in implementation. 
  • Review, propose and update changes to the documentation where necessary. 
  • Monitor error logs and progress of outstanding tasks to be completed by respective system Contractors or users. 
  • Ensure timely and complete resolution of such tasks. 
  • Oversee technical project tasks such as installation, configuration, support, troubleshooting, updating/patching of client/server software. 
  • To expect occasionally work beyond working hours or to work on weekends (including 24x7 standby) to support system maintenance work, or to attend to critical milestones or other emergencies. Rotating and/or staggered shifts will be arranged to support these requirements as part of the project scope. 

Education Qualification
Possess a Degree in Computer Science, Computing or IT or equivalent.

Required Competencies
  • Good knowledge of information technology, especially in the areas of Database technologies and Web technologies. 
  • Ability to work independently and efficiently, managing timelines and expectations, and producing timely deliverable (i.e. documentation, presentations and research). 
  • Good planning and coordination skills. 
  • Strong writing, verbal communication and presentation skills. 
  • Good team player, responsible and conscientious. 
  • Resourceful, independent, responsive and pro-active. 
  • Proficiency in Office productivity suites such as Microsoft Office. 

Required Working Experience
  • The candidate should possess at least 3 years of working experience in information technology, specifically in the area of application integration and support. 
  • At least 1 year of working experience in project management/project co-ordination.

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