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Systems Engineer (RCG)

Keywords / Skills : ITIL, Systems Engineer, SharePoint RCG, Sharepoint, Powershell, SCOM, K2, MCSE, MCITP , MCPD, MCTS

2 - 5 years
Posted: 2018-08-07

Industry
IT/ Computers - Software
Function
IT
Role
Systems Engineer
Education
Bachelors
Degree
Posted On
7th Aug 2018
Job Description
Accountabilities:
  • Contribute as a global team member in delivery of systems integration and engineering solutions for global enterprise services 
  • Plan, manage and execute infrastructural changes; in accordance to standard change management protocol. 
  • Handle project/ complex orders and request fulfilment in a timely and professional manner. 
  • Generate standard operation reports for Operations Manager and Service Delivery Managers. 
  • Assist in the execution of process improvement projects to increase productivity. 
  • Ensure the performance and quality of services being delivered to customers is meeting requirements and agreed service levels through ITIL standard 
  • Understands projects, their impact on the organization and importance of stakeholder management. 
  • Advance understanding of business/customer landscape in terms of server/infrastructures and hosted services on the systems. 
  • Fulfil desirable results contractually obligated with customer on a consistent manner to ensure fulfilment of business & technical criteria within agreed time line. 
  • Plan, manage and execute infrastructural changes; in accordance to proper change management protocol. 
  • Receive and fulfil customer requested application deployment and updates. 
  • Take ownership of all Business requests, changes and scheduled tasks, and collaborate with other operation teams when necessary. 
  • Develops and maintains best practices and standards for operation by providing standard guidance for the support and implementation of SharePoint solutions. 
  • Understand the procedures / processes of different customers, and assure the compliancy of T-systems with Customers' processes, rules, regulations and policies. 
  • Work closely with Service Engineering Team for Business Application on boarding/Capacity/ Configuration Management approval/Focal Point. 
  • Act as a key person in the team as a Focal Point for change technical advice and escalation from Operation Engineer. 
  • Well versed in security, system performance, troubleshooting, clustering, and fluent in scripting. 
  • To conduct induction and training to technical members in change process and procedures to ensure consistent process knowledge in the team. 
  • To assist team of order/request, change management, service delivery management, technical support analysts and leaders, having responsibility for their operational effectiveness and performance in line with contracted SLA to avoid contractual penalties. 
  • To ensure the interfaces and relationships with other T-systems and cross bundle support groups and customer segment are clearly established and provide guidance to team members on the technical and administrative change & request processes involved. 
  • Ensure consistent and accurate project progress and timeline report to be provided to customer and immediate superior for progress and performance tracking purpose. 
  • Ensure consistent and effective operation processes & practices are in place. Ensuring the smooth day to day operation of the service. This is to ensure consistent delivery of service in accordance to service description. 
Qualifications:
  • University degree in Computer Science/IT/Engineering or equivalent technical or professional qualification with: 
  • 2-5 years of experience in a relevant field of activity for Intermediate Level. 
  • Certified in ITIL to empower proper standards and procedures is an added advantages. 
  • Basic knowledge of operation support experience in administration of Microsoft SharePoint Server 2007/2010/2013 or similar technologies 
  • Good problem solving skill; able to breakdown complex technical issues in smaller unit for resolution. 
  • Sound knowledge and experience in ITIL process framework such as Incident/Problem Management, Change/Release Management and Asset/Configuration Management. 
  • Good experience on Microsoft Windows : 2008/2012/2016 
  • At least one of these accreditations - MCTS: SharePoint2010/2013/2016, MCSE, MCITP or MCPD is an added advantage. 
  • Involvement in project management is an added advantage. 
  • Knowledge of Microsoft SQL 2008, 2012/2014 is an added advantage 
  • Microsoft Clustering, Network Load balancing particularly on MS SQL 2012, 2014 Always-ON High Availability. 
  • Experience and knowledge of K2 for SharePoint service is added advantage. 
  • Scripting Expertise – WMI, VB Script, PowerShell 
  • Knowledge on Microsoft Azure and Cloud Platform Technology. 



About Company

T-Systems Malaysia Sdn Bhd
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