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Team Lead ( Japanese Speaker )

Keywords / Skills : Team Lead, Team Leader, Japanese Language

2 - 10 years
Posted: 2019-02-04

IT/Computers - Software
Team Leader/Technical Leader
Posted On
4th Feb 2019
Job Description
• Manages communication and coordinates between Command centre and location team.

• Understand and keep track of key team KPIs. Manage dips in performance with adequate reinforcement plans proactively

• Monitors, coordinates and supervises the daily activities of the staff in the operations team.

• Manage staffing, Attrition and Hiring

• People management and associated responsibilities like performance and development management

• Manage relationships of the key interfaces of the team and client

• Able to plan long term improvements, looking at least 6 months to 1 year ahead

• Understanding of processes run by team and ability to bring in improvements and efficiencies within the team

• Create a mode of operations to be adhered to by team members in order to maintain good work discipline.

• Creating second line of command and grooming up potential resources for the next level.

• Reviewing and tracking performance on a daily basis and providing coaching and feedbacks to employees.

• Ensure leakage control at all levels like shrinkage, login adherence, productive time etc and maintain process hygiene.

• Ensures adherence to all office and process specific policies by Team and self.

• Creating improvement plans and tracking efficacy and to take necessary actions accordingly.

• Coordinate with Command center and with all internal stakeholders and provide necessary inputs.

• Must acquire complete process knowledge and supports operations in case of

• Prepare reports, maintain process dashboards and create presentations for necessary review by internal and external stakeholders and also lead such reviews as per requirement.

• To handle complex issues in a bid to provide more effective solutions

• Able to conceive and implement productivity improvements within operations

• Manage escalations from internal and external stakeholders.

• Able to mentor team both technical and functionally.

• Discover training needs and coordinate with local group heads, QA/training and command center to provide the necessary coaching

• Any additional ad hoc tasks that may contribute to a better service to the client or improvement to the KPI

Skills/qualifications required

• Excellent people management skills, should have an experience of a Team Leader for a minimum of 2 years.

• Good communication skills, should be able to read, write and speak in English and also should be proficient in any of the language like Japanese.

• Should have managed services across geographies and have the understanding of multicultural environment.

• Have the ability to manage multiple shift and multiple languages.

• Ability to drive initiatives in the team with creativity and a long-term vision

• Have basic computer knowledge with knowledge of advance excel and PPT and other MS office.

• Having a proven track record

• Should be a self-motivated achiever

• Excellent Problem-solving abilities, strong logical analytics

About Company

AVL Infotech provides a broad portfolio of information technology solutions and business process to its clients worldwide. Our core portfolio comprises application development, business process consulting services as well as professional staffing services in information-technology.

We are experienced in providing high quality solutions to clients in diverse business areas. We are providing cost effective global support by our offshore and Onsite partners in Malaysia.
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