Accion Labs is a global Innovation-centric organization with 100% focus in the emerging technologies offering Business Innovation services, Strategic consulting, and full-lifecycle implementation services to our clients. We have experience in a range of products – consumer facing products, enterprise products, infrastructure products, EAI/ESB/BPM products.

Accion Labs suite of services aim to meet the unique requirements of organizations, from business consulting, developing custom solutions (Software Engineering), implementing packaged solutions (Application Implementation), to outsourcing and managing applications. We are a rapidly growing, highly competitive and responsive organization with professional management, strong technical and financial resources and deep commitment to fully serve its clients in Singapore, Malaysia, India, Dubai and USA.
Opportunities abound when you work @ Accion Labs, a World-Class Software Solutions and Service Provider.

We are always looking for professional who possess an ability to Think out of the box, the ability to evoke that Entrepreneurial streak residing somewhere within themselves and If you have outstanding skills, high energy, and like to work in a team environment with peers and customers to talk about and of course have what it takes we"d love to hear from you.
Email your resume to careersinsingapore@accionlabs.com


Job Summary
Company
Accion Labs Pte Ltd

Location
Kuala Lumpur

Experience
3 - 10 years

Keywords/Skills
KPI,CALL CENTER,BPO

Education:
Bachelors/ Degree

Function:
Customer Service/ Call Centre/ BPO

Role
Supervisor/ Team Leader

Industry
ITES/BPO
Team leader (Call center/BPO)



• Graduate with 3 - 4 years of relevant industry experience.
• Highly motivated individual with skills to develop and coach team members to achieve performance expectations
• Work well under pressure and follow through on items to completion
Strong communication skills, both written and verbal
• Candidate should be willing to work in rotational shifts
• call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
• Coach direct reports on "Key Performance Indicators" (KPI) on a regular basis to ensure performance metrics are achieved
• Improve sales performance through coaching, motivation and accountability
Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectationsProvide subject matter expertise in handling escalated customer calls as needed