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Team Leader - Gaming Industry

Keywords / Skills : Call Center, Domestic Bpo, International Call Center, Team Leader, Team Lead, Team Manager, Team Management, Team Coach

1 - 7 years
Posted: 2019-09-25

Nationality
Malaysia
Industry
ITES/BPO
Function
Customer Service/Call Centre/BPO
Role
Supervisor/ Team Leader
Education
Bachelors
Degree
Diploma
Masters
Post Graduate
PhD
Doctorate
Salary
3600 - 7900 MYR
Posted On
25th Sep 2019
Job Description
  • To recruit, train, develop and monitor the overall competency and skills of the team members to meet the required standards and expectation of their job scopes. 
  • Execute operation processes in order to manage all operational matters in a time sensitive way.
  • Act as a single point of contact with the team ensuring that internal team events, sales challenges and operational instructions run smoothly and a proper backup is available during periods of absence.
  • Respond to daily operational issues and ensure accuracy and timely campaign reporting from the teams.
  • Develop team spirit among the staff and maintain a high morale.
  • Manage staff discipline to ensure that processes comply with company regulations.
  • Plan and provide training for new staff and conduct staff appraisal on confirmation and year-end performance review.
  • Undertake any other assignment or ad-hoc responsibilities as directed by his/ her superior.
Job requirements:
  • Diploma/Degree in any discipline.
  • Preferably mandarin speaker.
  • Minimum 2 years supervisory experience in contact center/telesales work environment.
  • Good team player and be able to collaborate with other members of the team.
  • Possess a sales oriented mindset with good handling skills to manage challenging issues.
  • Independent and self motivated.
Benefits:
  • Permanent positions available.
  • Medical and Insurance Coverage.
  • Training provided.
  • Conducive working environment.
  • Good career growth.


About Company

Teledirect provides customised telecommerce services and consulting in Asia.

Teledirect was founded in 1995 in Singapore and today operates in 5 key Asian markets i.e. Singapore, Hong Kong, Malaysia, Thailand and Indonesia.

We have a wealth of over 15 years of contact centre experience and expertise managing over 4,500 projects. We service customers worldwide in over 18 languages on behalf of our clients providing them with a total outsourced contact centre solution comprising of people, processes, facilities, technology and business know-how.
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