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Keywords / Skills : Team Lead, QA Lead, Call Center

1 - 2 years
Posted: 2018-11-13

Job Description
• To undertake daily management activities of a team of inbound agents.

• Supervise, coach & motivate the team to achieve the KPI.

• To constantly monitor & manage performance of the team.

• To initiate changes to manage adherence to work schedule, standard operation procedure.

• To prepare month end & ad-hoc reports as & when required.

• To manage client’s expectation & ensure daily deliverables are met.

• Management attributes & Key Performance Indicators (KPIs) as specified by the Operation Manager
• Experience: At least 1 year of experience as a Team Lead in a call centre environment.


About Company

Nityo Infotech Corporation is a global provider of IT services and end-to-end solutions designed to help clients improve their competitiveness and efficiency. Nityo Infotech has operations in 11 countries with 16 offices across globe includes US, Europe and Asia. Its portfolio of solutions and services includes outsourcing, system integration, Application Software development, IT consulting and Quality Assurance & Training. Nityo provides services to several clients located across the world, including many Fortune 1000 and Global 2000 companies, in the commercial, industrial and government sectors - across key vertical markets, like financial services, Manufacturing & Semiconductor, life sciences and healthcare, telecommunications and utilities, Top notch System Integrators, and independent software vendors. Nityo is a SAP Service Partner & also has created Center of excellencefor PeopleSoft technologies in their offshore devolpment centers in Singapore & India. Visit us @ www.nityo.com to know more about us.....
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