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Team Leader / Team Lead / Korean Team Lead

Keywords / Skills : Korean, Team Lead, customer service, contact center, BPO, Call center

2 - 4 years
Posted: 2018-12-20

Industry
ITES/BPO
Function
Customer Service/Call Centre/BPO
Role
Supervisor/ Team Leader
Posted On
20th Dec 2018
Job Description
Team Leader / Team Lead / Korean Team Lead

Working hour: 24X 7 Rotational shift work.

Language: Korean and English

Jobs description
  • High level of integrity as demonstrated personally and professionally 
  • Ability to identify and grow talent, lead, motivate and coach direct reports 
  • Proven ability to establish and develop effective teams, manage their performance 
  • Proven ability to identify training needs and support development of programs 
  • Proven ability to coach in one-on-one and also in a team setting 
  • Experience in quality assurance role, working closely with all departments to prioritize efforts while providing timely and high quality service. 
  • High familiarity with and quality review in all departments 
  • Proven ability to sustain team motivation and create a fun, effective, dynamic environment which fosters performance and innovation. 
  • Able to adapt quickly to changes in workflow 
  • Comfort communicating with all levels of management 
  • Excellent organizational skills and detail-oriented approach to problem solving 
  • Demonstrated proficiency in multitasking and prioritization 
  • Clearly demonstrated passion for ensuring the success of client’s culture of excellence and commitment to quality and customer service. 
  • Proficient in conflict management 


Skills and Requirement
  • 2+ years’ experience at handling customers within service / technical fields 
  • Previous personnel management experience within service / technical field within contact center environment. 
  • Familiarity with project management 
  • Experience training in a classroom environment 
  • Delivering on service level agreements and managing individual performance 
  • Finding resolutions to customer concerns quickly 
  • Providing policy support to the Sales team
So, If you are interested then kindly share your updated CV along with below mentioned details like:


Current Salary:

Expected Salary:

Notice Period:

Total Experience:

Relevant Experience:


About Company

Benbree Business Solutions Private Limited
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