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Keywords / Skills : Team Lead, Service Lead, BPO

2 - 4 years
Posted: 2018-06-12

Industry
ITES/BPO
Function
Customer Service/ Call Centre/ BPO
Role
Supervisor/ Team Leader
Education
Bachelors
Degree
Posted On
12th Jun 2018
Job Description
  • Provide mentorship, guidance and career development to members of your team  
  • Team management responsibilities for a market team, whilst also serving as a cross-functional and a global liaison in developed areas of expertise 
  • Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results 
  • Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions 
  • Identify actionable insights, suggest recommendations, and influence team strategy through effective communication 
  • Advocate for users within their market, partnering with global and cross-functional teams to develop global solutions 


Minimum requirements:
  • Bachelor Degree preferred 
  • Significant experience in a complex fast paced environment 
  • Minimum 2 years of prior relevant people management experience 
  • Strategic thinker with strong analytical and creative problem-solving skills 
  • Excellent written and verbal communication skills 
  • Passion for ensuring an excellent user experience 




About Company

Teleperformance is the global leader in outstanding customer experience.
We are the worldwide leader in Omnichannel customer experience. We’ve been providing superior customer care services for leading companies throughout the world since 1978, with expertise in many markets and verticals.
We work with people and for people to bring passion and excellence to our businesses like our own business. That is what we do. We transform passion into excellence.
With a large global footprint, we bring together best practices and experience from several countries worldwide combined with continuous innovation, the best mix of agents, efficient processes, intelligent analytics and strategic locations. This means rapid team assignment and a variety of solutions to provide a seamless and enriched customer experience wherever you need us.
We are moved by passion. It defines us. It motivates us. It moves us forward. And it is part of everything we do.
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