• Work and collaborate with architects, development teams, and stakeholders across different countries to build and develop new features • Deliver quality technical/technology recommendations, proposals, and documentation • Participate/Lead in research and Proof of Concept activities • Communicate and explain technical/architectural decisions to product and development teams • Ensure architecture and design recommendations are being followed • Participate/Lead in global architecture initiatives • Commitment to the success of architecture projects
Ambition is a leading global boutique recruitment business with offices in Singapore, Hong Kong, Malaysia, Australia and London. We are positioned at the forefront of specialist recruitment in the areas of Banking & Financial Services, Finance & Accounting, Sales & Marketing, Supply Chain & Procurement, and Technology.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases