Ability to determine technical and business requirements and ensuring that all necessary information is collated prior to producing a solution.
Coordinates closely with sales and account managers to align solution design with customers’ business requirements.
To structure and produce compelling sales proposals, built of material & commercial, and technical documentation outlining the cost savings and business benefits to end users using JOS Malaysia proposition.
Provides coaching and professional development to team members sales associates in order to enhance their product knowledge, technical acumen, and technical sales skills.
Provide accurate and timely management information, to include activity reports, bid reviews, and project forecasts.
You are invited to apply if you:
At least 3 years of relevant experience in supporting the solution sales.
Build technical relationship with prospects or existing customers and provide any technical inputs needed for proposal.
Excellent presentation and demonstration with good listening skills.
Bachelor Degree in Business or Computer Science preferred.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases