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Technical consultant-Network

Keywords / Skills : CCNA, Network Engineer, Network administrator, Network admin, Networking, Network support, Network security, Hardware networking male

3 - 10 years
Posted: 2019-03-21

Malaysia (Candidates authorized to work in the above mention countries are also eligible to apply)
Network Administrator
Posted On
21st Mar 2019
Job Description
We are looking for Technical Consultant to assist in the delivery of advanced technical services, solutions and support to the networks, infrastructure, applications, products and services supplied and operated by Client.
Location: Midvalley
No. of positions: 5

Key Responsibilities:
 Day to day running incident management with consistency, improve customer advocacy, efficiency of the overall 24x7 shift operations.
 Contribute to Key Performance Indicators in relation to performance of the networks, infrastructure, applications, products and services supplied and operated by Telstra
 Under the general guidance and direction of more senior technical staff, deliver technical support in relation to a range of complex products and services, network and infrastructure elements
 Work within a defined set of relevant product / network procedures, standards and practices
 Deliver outcomes by implementing a course of action identified from a general range of solutions
 Assist in providing technical support in the investigation and rectification of complex incidents
 Regular updates to customers with good English and email communications to narrate the faults into simpler language.
 Required to work shifts, 24x7 Operations.

 Excellent problems solving of moderate complexity and good knowledge on the OSI 7 Layers.
 Maintaining stakeholder relationships and some experience in a specialist field of IP, Transmission, Cloud, Security etc.
 Experience of first line maintenance and alarm monitoring for network devices such as Cisco, Juniper and Foundry devices.
 Good Hands On Experience of technologies and protocols such as Ethernet, MPLS, ADSL, SDH, VoIP and layer 3 protocols such as TCP/IP, BGP, OSPF.
 Good understanding of incident and jeopardy management to work with relevant teams during Major outages for restoration and provide updates to customers appropriately and regularly.

Shift Schedule:
- 12hr Shift role (Day or night - 6am to 6pm or 6pm to 6am).  The shift will rotate each month. 
- The shift roaster will be 3 days shift days and 3 days rest day.  Then, the time will be swapped (From day to night).  Then, the employee start in the next duty as Night shift.

General benefits:
·         16 days Annual Leave (increase one day per year, max 20 days)
·         Health Benefits:
o   The coverages for employee, lawful spouse and kids
- Hospital & Surgical (Inpatient), Outpatient and Dental Benefits
·         Life Insurance
o   36 times basic monthly salary

If interested, kindly send us your profile along with the
• No. of years of relevant experience
• Current salary
• Expected salary
• Joining time
• Willing to work on shift basis.


About Company

We are a Consulting and IT Services Provider that deliver wide range of business technology services, consulting services and custom application development.

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