Job Title: Technical Project Manager

Job Summary

Company
Satellite Office Solutions Pty Ltd
Industry
• IT/Computers - Software • Telecom
Location
Other - Philippines
Job Category:
• IT • Marketing & Communications • IT/Software Development - Other
Years of Experience
6 - 15 years
Function
• IT • Marketing & Communications • IT/Software Development - Other
Education
Posted On
4th Jun 2020

Job Description:

RESPONSIBILITIES

  • Work closely with the sales organization to drive Professional Services engagements and revenue. (Pre-sales engagements, Professional Services pre-sales collateral, implementation collateral)
  • Generate SOWs and submit completed projects for billing
  • Determine impact of known and anticipated business needs by reviewing system configurations in use.
  • Project Manage migrations from other voice solutions to the Zoom Phone solution
  • Work closely with the customer, account team, other team members during project implementationProject manage several implementations in parallel
  • Exchange information, verbally and in writing, clearly, accurately, reliably, and timely
  • Document best practices and create deployment and support playbook
Requirements
  • Requires a BS degree in CS, MIS or its equivalent and at least 5+ years of experience implementing VoIP solutions. UCaaS/Cloud Voice experience preferred
  • Strong experience w/VoIP project management best practices, processes, tools and procedures for implementations and migrations.
  • Experience working in a Professional Services organization as a Project Manager
  • Strong experience with Medium-Large VoIP migrations and deployments.
  • Experience with migrations to Cloud Voice/UCaaS preferred
  • Experience and Knowledge of IVR’s, queues, and various IP Telephony systems features and functions.
  • Strong background and knowledge of other Cloud and Premise UC/Voice Solutions (Cisco, Microsoft, Ring Central, 8x8, Avaya, Shortel, Mitel, etc..)
  • Networking knowledge and good understanding of network requirements for a VoIP deployment.
  • Ability to interface with multiple customers on a daily basis
  • Experience managing multiple technical projects simultaneously to deliver on time and on budget deliverables
  • Strong experience developing and delivering presentations to Customers (Pre-sales/Post-Post-sales)
  • Ability to interface across multiple teams e.g. Sales, Customer Success, Engineering,
  • Product Management, Support, Finance, etc.
  • Flexibility with schedule 
  • Experience integrating other UC and Collaboration products and solutions (Contact
  • Center, CRM, etc.)
  • Knowledge of SBC and Carrier SIP Trunks
  • Voice or Collaboration Certifications
  • PMI Certification a Plus

 
About Us

Satellite Office has been leading the race among offshore service providers in the country. With a highly-tenured leadership team, robust internal processes and systems, and a unique, no-nonsense approach to offering “satellite office” solutions, it has quickly built its strong reputation among businesses in Australia, and has expanded its clientele to include the United States and European markets. Specialized in the fields of Customer Service and Sales, IT and Software Development, Digital Marketing, Creatives and Design, Content Management, and Finance and Back Office, its areas of expertise continue to widen, deeply immersing the company in many other industries while rapidly gaining distinction within the industry.

From corporate support to operations professionals, the team has been meticulously selected from the best in the country’s pool of experts. Implemented best practices coupled with creative approaches have resulted in streamlined solutions, efficient operations, and optimized performance for each client and employee growing alongside the company.