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Technical Support Advisor

Keywords / Skills : Korean Speaking

0 - 5 years
Posted: 2019-04-25

Industry
ITES/BPO
Function
Customer Service/Call Centre/BPO
Role
Customer Service Executive
Posted On
25th Apr 2019
Job Description
Answers customer/client requests or inquiries concerning services and products in a professional and friendly manner.
 • Be able to utilize various systems and tools to initiate and assist customers. 
• Sell optional services and warranties to customers by making recommendations according to the customer’s needs. 
• Keep up to date with industry developments, applicable operating systems, common and related software and       hardware, and company policy to ensure proper communications to customers. 
• Administer system functions on all sales order opening, closing, and balancing procedures according to finance     guidelines. 
• Adhere to policy and procedures for all customer calls or tickets received ensuring achievement of company set goals. • May be asked to assist in training and product / system testing. 
• May be asked to research technical issues. 
• May be asked to investigate potential recurring issues and incompatibilities.



Key Skill(s)

About Company

Openwave is a leader in Information Technology dedicated to helping its clients worldwide to develop and transform their organizations at every step of the value chain.

Openwave partners with its clients in achieving success in the global market with its specialized expertise in providing Onsite, application development The range of Openwave services covers the entire spectrum from IT architecture to application development and integration, maintenance, enhancement, testing and IT enabled services.

Our employees offer a professional heritage spanning Old World legacy systems as well as the New Economy's leading-edge technologies to deliver innovative business and technical solutions to today's business leaders.
Openwave specializes in providing various services like Website Design and Development, Web Application Development, Desktop Application Development and Product Development with an innovative approach to technology and designing methods.
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