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Technical Support Engineer

Keywords / Skills : Maintenance, Trouble Shooting, Communication, Repair, Service Engineer, Call Center, International Call Center

3 - 10 years
Posted: 2019-04-18

Job Description
Client Overview:


We are representing our MNC client who is a global manufacturer for precision measuring instruments and services.

Key Responsibilities:
  • Answering phones from customers professionally and responding to customer inquiries and complaints.
  • Completing call notes and call reports as necessary and updating them in the CRM
  • Managing administration, communicating and coordinating with internal department
  • Conduct product testing and preparing product test report
  • Other duties as assigned
Key Requirement:
  • At least 3 years practical experience (maintenance, troubleshooting, repair etc.) in the role of a field/technical remote support, service engineer.
  • Experience in field of Production packaging line (e. g. metal detector, xray or dynamic weighing machine)
  • Practical experience in call center process is a bonus
  • MS Office excellent, familiar with state of the art communication technology such as WebEx, Internet tools.
  • Fluent in English and Chinese, any other Asian language is a bonus.
  • The candidate is expected to be willing to travel (mostly in A/P Region) up to 30% of his/her time
  • Need to work on shift hours to support different time zone
Interested candidates are required to apply online or send your resume to winnice@asiarecruit.com.my. (Only shortlisted candidates will be notified)

About Company

It is Asia Recruit's (www.asiarecruit.com.my/) vision to enrich people's lives through a better employment opportunities and to provide companies with quality HR consultancy and solutions that help them to get the right candidate, increase productivity, improve efficiency and manage the bottom line.
We represent our clients, locally and internationally from small to large multinational organisations from various industries such as oil and gas, manufacturing, call centre, telecommunication, healthcare, technology, FMCG and many more with specialisation in the areas of human resources, accounting, customer service, engineering, IT, administration, sales, marketing, etc.
Our established client is looking for dynamic and result oriented candidate to fill their current job opening.

Interested candidates are required to apply online or email your resume to careers@asiarecruit.com.my . Only short-listed candidates will be notified.
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