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Technical Support Engineer

Keywords / Skills : ("Technical Support" or "IT Support" or "IT Helpdesk" OR "Service desk" or "Desktop Support")

2 - 7 years
Posted: 2018-11-26

IT/Computers - Hardware
IT/Computers - Software
Technical Support Engineer
Posted On
26th Nov 2018
Job Description
• Communicates complex technical solutions to customer using all channels; resolves issues for difficult


• Resolves escalated and complex technical issues.

• Develops and improves processes and tools and contribute to platform development.

• Prepares reports on effectiveness and efficiency of support center.

• Resolves a diverse range of complex problems where analysis of data requires evaluation of a variety of moderately complex factors.

• Maintains contact with vendors and internal technical team.

• Builds relationships with business leaders, technology business partners and customer support technicians.

• Bachelor's degree/Diploma required.

• Demonstrates ability to articulate complex technical issues in simple to understand terms to both management and customers.

• Demonstrates ability to support less experienced agents and serve as an escalation point. Demonstrates leadership qualities.

About Company

Established in 1991, Collabera is one of the fastest growing end-to-end information technology services and solutions companies globally. As a $500 million IT company, Collabera's client-centric business model, commitment to service excellence and Global Delivery Model enables its global 2000 and leading mid-market clients to succeed in an increasingly competitive marketplace.

With over 9000 IT professionals globally, Collabera provides value-added onsite, offsite and offshore technology services and solutions to premier corporations. Over the past few years, Collabera has been awarded numerous accolades and Industry recognitions including.

� Collabera listed in GS 100 - recognized for excellence and maturity
� Collabera named among the Top 500 Diversity Owned Businesses
� Collabera listed in GS 100 & ranked among top 10 service providers
� Collabera was ranked:
� 32 in the Top 100 Large Businesses in the U.S
� 18 in Top 500 Diversity Owned Businesses in the U.S
� 3 in the Top 100 Diversity Owned Businesses in New Jersey
� 3 in the Top 100 Privately-held Businesses in New Jersey
� 66th on FinTech 100
� 35th among top private companies in New Jersey

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