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Technical Support Executive

Keywords / Skills : Service Desk Analyst, IT Helpdesk, Technical Helpdesk, ServiCe Desk

1 - 8 years
Posted: 2019-01-12

Nationality
Malaysia (Candidates authorized to work in the above mention countries are also eligible to apply)
Industry
ITES/BPO
Function
Customer Service/ Call Centre/ BPO
Role
Customer Service Executive
Trainer
Education
Diploma
Non Degree Tertiary
Posted On
12th Jan 2019
Job Description
Roles and Responsibilities:

• Provides Level 1 technical support(US) for all software and hardware within negotiated Service Level Agreements(SLAs).
• Logs all incidents reported via telephone, email or voice mail.
• Attempts to troubleshoot and resolve all incidents reported to the Help Desk or received via a ticketed request.
• Distributes and dispatches incidents to the appropriate support groups as needed.
• Ensures timely escalation of customer issues by gathering detailed information and assigning an appropriate priority level and resolution target.
• Conducts second level support using documented procedures and available system tools.
• Provides guidance and work leadership to less-experienced technicians.
• Participates in special projects as required.
• Installs and configures hardware and software as required.
• Provides support for remote users.

Requirement
• Must be Willing to Work in 24X7.
• Must have technical Support Experience.


About Company

Nityo Infotech Corporation is a global provider of IT services and end-to-end solutions designed to help clients improve their competitiveness and efficiency. Nityo Infotech has operations in 11 countries with 16 offices across globe includes US, Europe and Asia. Its portfolio of solutions and services includes outsourcing, system integration, Application Software development, IT consulting and Quality Assurance & Training. Nityo provides services to several clients located across the world, including many Fortune 1000 and Global 2000 companies, in the commercial, industrial and government sectors - across key vertical markets, like financial services, Manufacturing & Semiconductor, life sciences and healthcare, telecommunications and utilities, Top notch System Integrators, and independent software vendors. Nityo is a SAP Service Partner & also has created Center of excellencefor PeopleSoft technologies in their offshore devolpment centers in Singapore & India. Visit us @ www.nityo.com to know more about us.....
About Recruiter
nityo infotech
Sr. IT Recruiter
Nityo Infotech Services Pte. Ltd.
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Skills I hire for IT Software Services, IT Infra, SAP
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