Technical Support Executive - Vietnamese Speaker

Job Summary

Company
Fuji Xerox Malaysia Sdn Bhd
Industry

• ITES/BPO • IT/Computers - Hardware & Networking • IT/Computers - Software

Roles
• Customer Service Executive • Technical Support Engineer • Fresh Graduate
Function

• IT • Customer Service/Call Centre/BPO

Skills

Technical Support,Tech Support,TSR,Technical Support Executive,TSE,Customer Support,Technical Support Engineer,Helpdesk,Desktop Support,IT Helpdesk,TSA

Job Description:

Duties & Responsibilities :

  • Provide remote technical support to customers via telephone, e-mail and other appropriate means for Fuji Xerox products & services.
  • In line with service level targets, accountable for cases that logged by customers and manage them to resolution effectively and proactively, in line with service level targets. Deliver the best customer experience by adhering to the Company policies and procedures. Use and develop problem-solving techniques to resolve customer issues and enquiries as to achieve key stakeholders satisfaction. 
  • Educate and guide customer on printer and printing software technology 
  • Contribute to the knowledge management database available to all staff. 
  • Continually builds understanding of customer’s business, their challenges, drivers and future direction to build strong customer focused relationship 
  • Take part in team events and support team actively
Requirements &Qualifications
  • Diploma/Degree in Information Technology or equivalent.
  • Relevant knowledge and experience in IT and Printing Technology (will be an added advantage). 
  • Knowledge of 
1. Operating Systems: Windows (Desktop and Server OS) and Mac (Desirable).
2. Software: MS Office and Adobe Suite (Desirable).

3. Hardware: Desktop, Laptop, Server (Desirable) and Networking devices.

4. Networking: LAN and Wireless Technology.

5. Email infrastructure

6. Applications: Citrix and SAP Printing experience (Desirable)
  • Previous Experience in IT Helpdesk, Server Support or Network Admin roles will be highly regarded.
  • Strong interpersonal and communication skills, both verbal and written 
  • Ability to develop knowledge and skills independently. 
  • Ability to work independently as well as part of a team. 
  • Must have advanced troubleshooting and problem solving skills. 
  • A record of a can-do, mature and professional attitude, and attention to detail. 
  • Keep up to date with current technology.
  • Well versed in Vietnamese Language

 

 

 

 

 

 

 

 

 

 

 

 

 

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About Fujixerox

Founded in 1962, Fuji Xerox Co., Ltd. is a leading company in offering smarter ways to work with its document-related solutions and services, as well as with the world-class office multifunction devices, printers and production printers that we develop and manufacture for worldwide distribution.

Fuji Xerox is a wholly owned subsidiary of FUJIFILM Holdings Corporation with direct sales force covering Japan and the Asia-Pacific region including China. As a U.S. 10-billion-dollar enterprise, we employ approximately 40,000 people globally, with more than 80 domestic and overseas affiliates / sales subsidiaries.

On April 1, 2021, Fuji Xerox will change its corporate name to FUJIFILM Business Innovation Corp.