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Technical Support Executive

Keywords / Skills : Communication, Analytical, Problem Management, Trouble Shooting

0 - 5 years
Posted: 2019-09-04

Nationality
Malaysia, Singapore
Industry
IT/Computers - Software
Function
IT
Role
Technical Support Engineer
Education
Diploma
Posted On
4th Sep 2019
Job Description
This job is based in Singapore!
Responsibilities:
- Provide customer support by answering phone and email enquiries

- Solve issues or requests raised by customers

- Respond to technical issues in a timely manner

- Keep track of service requests to meet service KPIs

- Follow standard operating procedures, and respond professionally

- Communicate effectively between customers and development team on escalated issues

Requirements:
- Minimum polytechnic diploma in IT, computer engineering, or relevant experience

- Preferably have knowledge in ASP.NET / PHP

- Good interpersonal and communication skills

- Strong analytical and problem solving/troubleshooting skills

- Strong interest in technology, and good coding skills


About Company

Xtremax is an established IT company that provides IT services such as website development and design to government agencies and private companies to help them transform their digital experience. We are expanding and actively looking for an experienced and highly motivated individual for the Technical Support Engineer role.
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