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Technical Support / Helpdesk

Keywords / Skills : Technical Support, Helpdesk, IT Support

0 - 5 years
Posted: 2018-10-30

Nationality
Malaysia
Industry
ITES/BPO
IT/ Computers - Hardware
Function
IT
Role
Technical Support Engineer
Fresh Graduate
Posted On
30th Oct 2018
Job Description
Responsibility: 
 

• Provide 1st level technical support to IT customers of hardware and software issues

• Create service tickets in the Call Management System & use the appropriate escalation channels to escalate pending issue.

• Provides technical support for Intel Based products ranging from desktops, notebooks, Servers, monitors and projectors.



About Company

Established in 1991, Collabera is one of the fastest growing end-to-end information technology services and solutions companies globally. As a $500 million IT company, Collabera's client-centric business model, commitment to service excellence and Global Delivery Model enables its global 2000 and leading mid-market clients to succeed in an increasingly competitive marketplace.

With over 9000 IT professionals globally, Collabera provides value-added onsite, offsite and offshore technology services and solutions to premier corporations. Over the past few years, Collabera has been awarded numerous accolades and Industry recognitions including.

� Collabera listed in GS 100 - recognized for excellence and maturity
� Collabera named among the Top 500 Diversity Owned Businesses
� Collabera listed in GS 100 & ranked among top 10 service providers
� Collabera was ranked:
� 32 in the Top 100 Large Businesses in the U.S
� 18 in Top 500 Diversity Owned Businesses in the U.S
� 3 in the Top 100 Diversity Owned Businesses in New Jersey
� 3 in the Top 100 Privately-held Businesses in New Jersey
� 66th on FinTech 100
� 35th among top private companies in New Jersey

http://www.collabera.com/about_us/accolades.jsp
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