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Technical Support

Keywords / Skills : Technical Support, Helpdesk, Service Desk Support, Helpdesk Executive, IT Helpdesk Support, Desktop Support, Application Support, Production Support, Helpdesk Coordinator, Helpdesk Enginee Call, Inbound Support

2 - 5 years
Posted: 2019-07-29

Nationality
Malaysia
Industry
IT/Computers - Hardware
Function
IT
Role
Technical Support Engineer
Education
Bachelors
Degree
Diploma
Posted On
29th Jul 2019
Job Description
JOB DESCRIPTION:

Manages the onsite delivering of software services, installation and configuration for customer environments. 
The job solves various business systems, networking and applications problems for standard industry servers, specialized or complex clustered environments. 
Deliver reactive and proactive activities according to Service Level Agreement to ensure customer satisfaction and loyalty. 
Applies basic knowledge of the job skills and company policies and procedures to complete a variety of assignments/tasks. 
Good understanding of the general/technical aspects of the job. 
Organizes own tasks and receives general instructions on all work. 

REQUIREMENTS:

Education: Associates, Bachelor's Degree or equivalent experience. 
Experience: 2 to 4 years.


About Company

As software is becoming ubiquitous in every device we use, defects are no longer a problem to be managed. They have to be predicted and excised. At Mindteck, quality is beyond delivering error free software. We view our processes and methodologies as an inherent feature enabling us to exceed customer expectations. Quality is a way of life at Mindteck covering all processes, interactions and deliverables.

At Mindteck, we benchmark our quality processes against international standards like ISO and CMMI. We are ISO 9001:2000 and ISO 27001:2005 certified and an SEI CMMI level 5 Certified company. Besides these certifications, Mindteck is also ISO 13485:2003 certified to serve the Medical Electronics Industry.

Our quality policy states - "We shall strive to satisfy our customers by consistently ensuring cost effective and timely delivery of high quality software solutions."


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