Keywords / Skills : Customer Service, Customer Support, Customer Care, Customer Service Executive, Customer Care Executive, "Technical Support Executive", Technical Support Representative, Technical Support Engineer
At iLmuTech Recruitment, we understand the strategic nature of senior- or executive-level hires and the importance of an engaging selection process. We work with you to understand not only the individual requirement but the wider business needs. A retained Executive Search allows us the flexibility to understand both the hiring process and eventual aims of the role, producing candidates who display the core competencies and skills required while aligning with your company’s culture and values.
We pride ourselves on our professionalism and service excellence for both client and candidate. We follow a process, which is documented; we provide progress reports and operate with integrity, discretion and confidentiality.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases