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Technical Support Representative- Telco

Keywords / Skills : Technical Support, Tech Support, TSR, Customer Support

1 - 2 years
Posted: 2019-08-19

Industry
Customer Service
ITES/BPO
Function
Customer Service/Call Centre/BPO
Role
Fresh Graduate
Education
Bachelors
Degree
Posted On
19th Aug 2019
Job Ref code
JP001
Job Description
FOR ONE OF THE BIGGEST BPO/IT COMPANIES IN THE PHILIPPINES & WORLDWIDE.
Offering SIGNING BONUS and COMPETITIVE SALARY PACKAGE UP TO 22K + allowances, HMO, Retirement Plan, Flexible working arrangements and other benefits.

Responsibilities:

• Performs customer request/problem identification and follows defined procedures to resolve correctly.

• Documents troubleshooting efforts and customer information in data capture tool and when required, transfers call or promptly notifies responsible party for resolution

• Maintaining high customer satisfaction ratings and service level agreements

• May complete and resolve non-call customer contact requests received by mail, web or email

Requirements:

• At least 6 months experience in: Customer Service Delivery/Customer Contact Services

• Bachelor’s degree graduate with 6 months BPO experience; Fit for Combo profile with at least 6mos BPO

• Technical troubleshooting experience preferably with Mac / Apple

• Excellent writing and communication skills

• Exceptional customer service experience (through multiple channels, ie phone, email, chat)

• Digital experience a plus

• Experience in email and chat support is a plus

About Company

Quess Corp. Ltd., the leading global business services provider firm, was established in 2007. Headquartered in Bengaluru, the company has a pan-India presence with 65 offices across 34 cities along with overseas footprint in North America, the Middle East and South East Asia. It serves over 1700+ customers across 5 segments namely Industrials, Facility Management, People Services, Technology Solutions and Internet Business. Quess Corp Limited offers an expansive and an impressive set of services across the APAC region with its presence in Malaysia, Sri-Lanka, Philippines, Singapore and Vietnam. We are a step-down subsidiary of USD 44+ Billion (as of 30th Sept 2016), multinational, Fairfax Financial Holdings Group; held through its Indian listed subsidiary, Thomas Cook India Limited. We are committed to providing a world-class customer experience while continuously working towards creating better lives. Superior services and technology solutions have enabled us to achieve market leadership in many of the businesses service lines. Read more here www.quesscorp.com
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