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Technology Infrastructure Manager (CEBU)

Keywords / Skills : LAN, WAN, IT Infrastructure

12 - 20 years
Posted: 2019-09-10

IT/Computers - Software
Software Engineer/Programmer
Posted On
10th Sep 2019
Job Description
  • Strong understanding of Networking, windows, basic telephony, voice networking & technology Operations
  • Hands on experience in designing and implementing Technology Infrastructure for BPOs
  • Good understanding on QOS on LAN/WAN elements for VOIP traffic
  • Basic understanding on IP PBX & voice logger technology
  • Manage and lead a team of Technology Operations & technical engineers
  • Manage the implementation of the Technology Infrastructure policies & procedures to adhere to the security standards of the organization
  • Provide key inputs to the capacity planning process for the IT infrastructure
  • Responsible for the effective utilization of the resources to resolve the various Technology infrastructure related issues.
  • Manage critical global customer escalations
  • Improve process efficiency, quality of service delivery & customer management
  • Experience in Communication Technology is essential
  • Experience in IP telephony domain
  • Knowledge in Technology Operations & Contact Centre technology

About Company

Quess, India’s leading business services provider was established in 2007. Headquartered in Bengaluru, the company serves over 1300+ customers across 8 countries. Its presence pans across 4 segments namely, Global Technology Solutions, People & Services, Integrated Facilities Management and Industrial.

Asset Management.
Quess is committed to providing a world-class customer experience while continuously working towards creating better lives. With revenues of about Rs. 34,424 million [For year ended 31st March 2016], Quess Corp is a step-down subsidiary of USD 42+ billion (as of 30th Sept 2015), multinational, Fairfax Financial Holdings Group; held through its Indian listed subsidiary, Thomas Cook India Limited.

Offering services across 4 verticals
• Global Technology Solutions
• People Services & Logistics
• Integrated Facilities Management
• Industrial Asset Management
• 7 ISO certified lines of businesses
• Pan India Presence of 47 offices across 26 cities
• Operating in 8 countries: USA, Canada, Srilanka, UAE, India, Malaysia, Philippines and Singapore
• Powered by more than 1,27,000 employees servicing 1300+ clients
• 9 successful acquisitions in the last 8 years

Subsidiaries :
• MFX (
• Brainhunter (
• Co-Achieve India (
• Aravon ( Divisions
• Magna (
• Hofincons (
• IKYA Human Capital Solutions (
• IKYA Search Partners (
• Dependo Logistics (
• Inedge Retail (
• Avon Facility Management Services (
• Excelus Learning Solutions (
• Maxeed Managed Services (
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