• Develop strong and trusted relationships with potential clients through timely and accurate communication skills. • Assist in resolving questions or concerns raised by the customers through email, online chat, etc. in accurate timely manner. • Manage high volume of client calls to ensure excellent customer service and satisfaction. • Manage day-to-day operational aspects of including scope to ensure timely deliverables to the potential clients. • Assist technical and marketing teams in developing marketing proposals and materials. • Deliver and create recurring client value, highlights client strategic success and provide ongoing recommendations for further optimization.
We’re looking for the candidate who qualify below requirements. The pay range we’re offering is RM2400 and above.
• Language proficiency or fluent in Mandarin, Bahasa Malaysia and English. ( Candidates who know the specific language which stated will arranged into different team) • Aggressive, persistent, energetic and willing to take challenges. • Excellent presentation and communication skills and computer literacy. • Possess responsible and a good team player.
• Good communication skills, aggressive, team player, persistent and eager to learn. • Fresh graduates with/without working experiences are also encouraged to apply as training will be provided. • Candidate must possess at least a Higher Secondary/STPM/"A" Level/Pre-U, any field.
Why Join Us??
• Month salary RM2400.00 + Commission. Good performing advisors can easily earn above RM5000 per month. • Comprehensive training system will be provided. Excellent career advancement opportunities. • Medical Benefits, EPF, SOCSO and EIS coverage are provided. • 5 working days a week with regular working hours. • Attractive Remuneration packages; excellent conductive working environment • Remuneration packages are negotiable depending on experience & qualifications.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases