We are looking for an enthusiastic Telesales Representative to contribute in generating sales of IT training service for our company. You will be responsible for closing sales deals over the phone and maintaining good customer relationships.
An effective telesales representative must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts.
The goal is to help the company grow by bringing in customers and developing business.
Contact potential or existing customers to inform them about our IT training service using scripts
Answer questions about the services of the company
Enter and update customer information in the database
Keep records of calls and sales and note useful information
Proven experience as telesales representative in IT training
Proven track record of successfully meeting sales quota preferably over the phone
The One Stop IT Solution Provider Established in the year 1999 MSP Hitect (M) Sdn. Bhd. is one of the fast growing providers of Consulting, Technology and Outsourcing services. With the philosophy of " Total Customer Satisfaction " catering to small and medium size business houses, MSP has grown into a successful and leading corporate in the highly dynamic and compatitive IT sector.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases