Responsible for testing and supporting the Optus Business IT systems changes that are ready for UAT, creating UAT JIRA Small Change request cards, writing up defects and ensuring all JIRA card properties are correct at all times
To report issues relating to business process, layout, alignment, spelling, grammar, functionality, URL inks, consistency along branding.
Responsible for working with multiple third party test service providers and when required
Produce test plans, test conditions, detailed test scripts, UAT exit reports, daily status reports
Have clear track record documentation during test execution for test evidence
Testing in an Agile/Kanban approach
Assist in the creation and sign off of robust test plans to ensure quality is maintained
Experience and proven success in a similar role
Browsers and Mobile device knowledge (Desired)
2 years’ Experience in ServiceNow (Mandatory)
Experience of front end usability testing / Web & Mobile testing (Mandatory)
Experience of working with JiravDefect Management tools (Mandatory)
Full understanding and experience of UAT
Telco experience (Desirable)
Experience of the software testing lifecycle (Mandatory)
Experience in automating test cases (Mandatory)
Experience of working with various types of testing techniques and methodologies in particular, Waterfall and Agile
2 years’ experience in testing Web based applications using Angular/React/Node.js (Mandatory)
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases