To develop and support tools to help day-to-day operations work. Develop tools for next generation MFG system Develop Systematic, automated and process visualize control system commonality for all MFG site Develop Robot and related to co-work with manufacturing tester/operation Develop dispatch software to co-work with manufacturing tester/operation Performs related work as assigned.
Bachelors degree in Computer, Electrical and Electronics Engineering At lease 6 - 8 years of experiences in Manufacturing or electronics industry. Good knowledge in Automation system Good knowledge in Java programming and C++ Knowledge in Robotic system will be advantage Good command in English Good Analytical skill, coaching skill, project management skill, decision making skill, adaptability
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases