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Industry
ITES/BPO
Function
IT
Role
Customer Service Executive
Posted On
18th Sep 2019
Job Ref code
556516701
Job Description
Job Description :

Country: Malaysia

Location: Selangor

Function: Global Business Services

Level: Experienced Professional

Appointment Type: Fixed Term

Tier 1 Service Agent
Responsibilities

Managing calls and cases from end markets for all HR queries
  • First point of contact for GBS HR APME
  • Manages requests via calls
  • Manages employee personal data changes, personnel files and ad-hoc requests (letter preparation)
  • Supportsthe flow of information and communication between the Tier 1 team and other parts of the HR function including incorporation of feedback from GBS HR, to support and enable continuous improvement
  • Effectively manages in ensuring high quality customer service is provided daily and in line with agreed SLAs
  • Ensures support and services are provided in line with established SLAs & KPIs
  • Is accountable for the overall customer experience delivered to markets

Requirements
  • Able to work on shift (where needed)
  • Excellent proficiency in English
  • Able to work well in a team
  • Willing to work on public holidays on rotation (paid)
  • Willing to learn and poses a positive attitude
  • Experiences with Success Factor is an added advantage
  • Strong customer service mind set with good communication and excellent problem-solving skills

British American Tobacco is one of the worlds leading multinational companies, with brands sold in over 200 markets, made in 44 factories in 42 countries.
We are proud that we are consistently among the top 5 companies on the London Stock Exchange.
Our portfolio includes our world-famous Global Drive Brands Dunhill, Kent, Lucky Strike, Pall Mall and Rothmans along with many other leading international brands, such as Vogue, Peter Stuyvesant and State Express 555.
Alongside our traditional tobacco business, we are also developing products that offer consumers potentially less risky alternatives to regular cigarettes. Our Next Generation Products are already leading the way in the Industry of vapour and tobacco heating devices. We continue to develop a solid portfolio of consumer solutions which already include well known global brands like Vype, glo and Voke.

Contractual Legal Entity: BAT Aspac Svc Centre S.B. (MY51)

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