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TIM Lead (SENIOR VOICE ENGINEER)

Keywords / Skills : Avaya, Cisco, Gensys, Aspect

6 - 11 years
Posted: 2019-09-10

Nationality
Philippines
Industry
IT/Computers - Software
Function
IT
Role
Software Engineer/Programmer
Education
Bachelors
Degree
Posted On
10th Sep 2019
Job Description
Qualification:
  • B.Tech/B.E. - Any Specialization, Computers, B.Sc - Any Specialization, Computers, Maths, MCA
  • 6 to 7 years of industry experience on Voice Contact Center Operation, Verint/Nice/Dialer
  • MCSE/Vmware/CCNA – Certified 
 

Roles/Skills Required:
  • Understanding of latest Telecom communication technologies & Complex Telecom network designs
  • Must have Knowledge on advance Trends in Call Centre Technology & Telecom Design
  • Ability to work on Call Centre & BPO Solution Proposals
  • Ability to work & respond to RFI & RFP
  • May be required to work in single contributor role and handle CCT projects and solutions independently
  • Ability to understand & Troubleshoot complex Telecom issues
  • Ability to perform high end configurations for Telecom devices
  • Must have thorough knowledge about the Network products / Topologies used in BPOs
  • Well versed with VOIP topologies on WAN / MPLS with knowledge of H.323 & SIP
  • Experience & Good knowledge on Call Center Voice solutions (Avaya, Cisco, Gensys, Aspect etc)
  • Experience & good knowledge on Call recording solutions (NICE, Verint, Dialer)
  • Good understanding of reporting tools
  • Excellent Verbal & Written Communication Skills
  • Ability to Lead, Train & Motivate people and improve Team performance
  • Should be willing to work in 24/7 shifts and weekends as well for business requirements

Key Skill(s)

About Company

Quess, India’s leading business services provider was established in 2007. Headquartered in Bengaluru, the company serves over 1300+ customers across 8 countries. Its presence pans across 4 segments namely, Global Technology Solutions, People & Services, Integrated Facilities Management and Industrial.

Asset Management.
Quess is committed to providing a world-class customer experience while continuously working towards creating better lives. With revenues of about Rs. 34,424 million [For year ended 31st March 2016], Quess Corp is a step-down subsidiary of USD 42+ billion (as of 30th Sept 2015), multinational, Fairfax Financial Holdings Group; held through its Indian listed subsidiary, Thomas Cook India Limited.

Snapshots:
Offering services across 4 verticals
• Global Technology Solutions
• People Services & Logistics
• Integrated Facilities Management
• Industrial Asset Management
• 7 ISO certified lines of businesses
• Pan India Presence of 47 offices across 26 cities
• Operating in 8 countries: USA, Canada, Srilanka, UAE, India, Malaysia, Philippines and Singapore
• Powered by more than 1,27,000 employees servicing 1300+ clients
• 9 successful acquisitions in the last 8 years

Subsidiaries :
• MFX (www.mfxservices.com)
• Brainhunter (www.brainhunter.ca)
• Co-Achieve India (www.coachieveindia.com)
• Aravon (www.aravon.com) Divisions
• Magna (www.magna.in)
• Hofincons (www.hofincons.com)
• IKYA Human Capital Solutions (www.ikyaglobal.com)
• IKYA Search Partners (ikyasearchpartners.com)
• Dependo Logistics (www.dependo.com)
• Inedge Retail (www.inedgeretail.com)
• Avon Facility Management Services (www.avonfms.com)
• Excelus Learning Solutions (www.exceluslearning.com)
• Maxeed Managed Services (www.maxeed.com)
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