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Keywords / Skills : Training Manager

8 - 11 years
Posted: 2018-11-03

Industry
Recruitment/Staffing/RPO
Function
Customer Service/ Call Centre/ BPO
Role
Trainer
Customer Service Executive
Posted On
3rd Nov 2018
Job Ref code
830
Job Description


Description:
About the company:
  • Multinational Corporation in food/retail indsutry
  • Esthablished since year 1980's

About the role:
  • Develops and administers training programs for employees, assesses training and development needs for organisations, helps individuals and groups develop skills and knowledge, creates training manuals, presents in-person training sessions, monitors training for effectiveness
  • Design and develop effective training curriculum to support the learning and development needs of store level
  • Review, enhance and measure effectiveness of existing training curriculum to improve work performance
  • Conduct training for Area Managers, Retail Coaches and Store Managers in line with the training curriculum
  • Evaluate the retail trainer's capabilities to ensure training standard is up to expectation Collaborate with operations team to identify staff that needs to attend the refresher course

Requirements: Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field. Required language(s): Bahasa Malaysia, English At least 8 year(s) of working experience in the related field is required for this position
Experinece in Food Industry, Retail Chain OR Consumer Industry (FMCG) will be an added advantage. Preferably Managers specializing in Training & Development or equivalent. Able to travel and visit retail stores Is people oriented, highly self-motivated and able to articulate training objective towards the audience Proven track record in designing and executing successful training program Excellent presentation and coaching skills
Key Skill(s)

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