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Transition Lead (Function Lead)

Keywords / Skills : Transition, Lead, Function, Lead

10 - 15 years
Posted: 2019-10-10

Industry
ITES/BPO
Function
Customer Service/Call Centre/BPO
Role
Other Customer Service
Posted On
10th Oct 2019
Job Ref code
JR766749
Job Description

Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture, and make delivering innovative work part of your extraordinary career.



Responsibilities:


Project Management Skills (Primary)


•Drive / Lead the Fit-Gap sessions and Service Transition activities

•Successful delivery of the project scope within timeframes and budgets

•Successfully perform project kick off, governance set up, and implement communication matrix

•Management of project-level risks and issues for Transition team except for client facing technology

•Accountable for compliance and ongoing tracking and management with all applicable transition controls

•Accountability of weekly workstream status reporting

•Manage stakeholder relationship (internal / external) and report any deviation from standard service transition methodology

•Approve plans/ timelines for the service transition and keep stakeholders informed

•Provide the key dates for IT enablement to Technology team

•Identify and place staffing recommendations and get approval from overall Program Lead

•Responsible for managing Aspiro budgets and estimates

•Ensure escalation to functional leads for any deviation from plan with respect to Enable People, facility set up, service readiness testing including technology accessibility

•Monitor and track Transition Project Plan; manage transition or work stream or process leads input, chasing, and escalating as required

Operational Skills (Primary)


•Plan, monitor, and control the program timelines, milestones, and resource usage in operations.

•Coordinate and prepare for program & operational level steering group meetings

•Provide Program Management Office leadership and support for the Transition/Project

•Manage RAID log, Decision records and minutes of all program level discussions & store artifacts

Project Management Skills (Secondary)


•Prepare induction plan for new resources joining the team.

•Oversee process, technology and people readiness

Operational Skills (Secondary)



•Highlight all potential risks with respect to resources' attrition / EWS, leaves etc. to the operations manager

Job Expectations


Complexity - Degree of difficulty of the assignment


•Requires analysis and solving of moderately to high complex problems.

•Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures.

•Requires understanding of the strategic direction set by senior management and implement in service transitions

•Primary upward interaction is with direct supervisor. Generally interacts with peers and/or management levels at the client organization

Authority & Decision Impact- Power to influence or complete assignments independently and ability to make decisions


•Requires minimal guidance / acts independently when determining methods and procedures on new assignments

•Decisions have a major day to day impact on area of responsibility

Scope - Degree of accountability for assigned tasks


•Manages medium-large d teams and/or work efforts during the service transition

Skill & Proficiency Expectation


•HR (Hire to Retire) / IT (All sub activities) / F&A (PTP/OTC/RTR) industry knowledge (Domain Experience)

•SSC Operation Working Experience

•Risk and Issue Management Experience

•Demand Management / Hiring and Tracking recruitment

•Project Management including tracking of service transition (E2E)

•Work planning / Planning of CS and service transition

•Technology and Work Environment planning

•Reporting capability to stakeholders

All our consulting professionals receive comprehensive training covering business acumen, technical and professional skills development. You’ll also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

"If you choose to apply for this role, please note the special circumstances relating to the collection, use and disclosure of your personal data.

In addition to the "Consent and Acknowledgment – Personal Data" terms and conditions set out in Accenture’s Taleo webpage, if you apply for this role, we will be sharing your personal data with our client. While Accenture is the hiring entity, all candidates hired for this role will be working on Accenture’s project with the client ("Project"). As the client is separately hiring for this Project, your personal data will be shared with the client for the recruitment purposes of either party. Accenture and the client remain separate entities and all recruitment decisions are made independently and separately.

By choosing to submit your CV and/or application for this role, you agree that Accenture can collect, use and disclose your personal data in the manner set out above."


Key Skill(s)

About Company

Why Accenture?
• Culture and Values
Grow your career in a global company trusted by clients from almost all industries. Accenture upholds its world-class brand and reputation through its core values and code of business ethics, empowering our people to deliver excellence, serve our clients and contribute to the community.
• Inclusion and Diversity
At Accenture, having a diverse workforce is fundamental to our culture and core values and it enables us to compete effectively in the global marketplace. We take the widest possible view of inclusion and diversity to create a high-energy work environment for our people.
• Training and Development
Accenture hones the skills and expertise of its people through various training and development programs. We offer formal and informal trainings for every career level to help our people acquire and build specialized skills.
• Work Environment
Accenture leverages the latest workplace tools and technologies to foster a dynamic and collaborative work environment. This supports the highly collaborative nature of our work, enabling us to learn, network and innovate seamlessly.
• Corporate Citizenship
At Accenture, corporate citizenship is central to our goal of helping people and communities become better. This empowers us to make a difference in the lives of others and bring positive change for a "greater than" future.
• Total Rewards
Accenture recognizes the individual contributions and performance of its people. We also help our employees build a rewarding career through market-relevant benefits and professional growth opportunities.

About Company

Accenture is a global management consulting, technology services and outsourcing company with unparalleled experience and comprehensive capabilities across all industries and business functions. We collaborate with clients to help them become high-performing businesses and governments. Visit www.accenture.com to learn more about us, our people and the work that we do.

Discover what makes us different, learn more about our career opportunities and get to know our people. Register for Accenture Talent Connection at: https://talentconnection.accenture.com/EN/Register.
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