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Travel Centre Consultant (Mandarin and Cantonese Speaker)

Keywords / Skills : Cantonese, Mandarin, Travel, Call Center, Inbound

0 - 5 years
Posted: 2019-08-29

Nationality
Malaysia
Industry
Customer Service
Function
Customer Service/Call Centre/BPO
Role
Customer Service Executive
Posted On
29th Aug 2019
Job Description
Requirements
• Candidate must possess at least a SPM
• Required language(s): Cantonese & Mandarin & English (fluent spoken English will be an added advantage).
• Minimum 1 year of working experience in the service industry will be an added advantage for this position.
• Fresh graduates from Tourism & Hospitality who are interested to start their career in a call centre are also encouraged to apply – Full Training Provided
• Applicant must be willing to work in Ara Damansara
• Applicant must be willing to work from rotational shift and off day

Responsibilities
• To handle all inbound calls pertaining to hotel reservation and travel product information and other enquiries.
• To exceed customers' expectation in terms of customer service & accurate information.
• To be able to provide information related to travel and tours for customers' convenient traveling
• Answer inbound call from Hong Kong customers, process hotel & ticket inquiries, booking, after sales and customer complaint, as well as reply email

Benefit
• 5 working days in a week
• EPF & SOCSO
• Sick leave
• Annual leave
• Commission/ Incentives: can earn unlimited per month.
• Rest & relax area (pool & foosball table, etc.) Gym and shower facilities.
• Quarterly staff recognition and appreciation
• Stage: Travel Centre Consultant > Product & process expert > Team Leader >Senior Team Leader > Assistant Manager > Manager > Senior Manager

• IJP – Internal job program. Opportunity to transfer to the candidate's favourite departments (Eg. Finance, Human Resource and etc.), to accept different challenges within the company after 1 year.

Workplace Location
Symphony House, Pusat Dagangan Dana 1, Jalan PJU1A/46, 47301 Petaling Jaya | Selangor, Malaysia


About Company

Aegis is a global outsourcing and technology services company committed to impacting clients’ business outcomes by focusing on enhancing customer experience across all touch points and channels. Aegis has operations in 37 locations across 9 countries with more than 37,000 employees. Aegis services over 150 clients from verticals such as Banking and Financial Services, Insurance, Technology, Telecom, Healthcare, Travel & Hospitality, Consumer Goods, Retail and Energy & Utilities.
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