You will be the Tier 1 support for all customer queries through the assigned communication channels and manage their needs via phone, email and other social network platforms, etc.
You will attentively focus on voice/non-voice channels to retrieve and revert to customer queries and will be an expert in social media and online applications and will take ownership of issues and concerns of customers.
You should be able to maintain the balance in between a customer’s requirements and business objectives and able to demonstrate sales and marketing techniques.
You should be able to articulate and demonstrate information related to the products and/or any other tasks assigned to you from time to time.
You will professionally handle high volume of inquiries from clients and customers.
You will be accountable for meeting individual (KPIs) and team goals.
Understand and deliver business strategies and improve customer services and guide them for execution of self-service options.
Continuously identify work process improvements and communicate with Team Leaders and/or Managers.
Must demonstrate high degree of integrity and confidentiality – Maintain confidentiality of customer information at all times.
Daythree is a fast growing regional business service provider in the areas of business and knowledge process, human capital and IT services to global clientele.
As organisations seek to improve performance and remain competitive in the global economy, partnering with a consultative business service provider is one strategy used to reduce operating costs, gain access to specialised skills, adapt to changes in technology and regulations, improve efficiency, and redirect resources to their core business.
Daythree is a leading business service provider in the region. We are a young and dynamic team combining knowledge and experience to improve operational outcomes for our customers. Designing from concept to process, and later to operations, we develop best practices to manage expectations of service level standards of the business and industry.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases