To manage the multinational programs, achieve the targeted performance standard, foster closer relationship with the clients and brokers To manage and ensure that all activities and processes within the portfolio are being monitored and in compliance with Regulatory Requirements, Internal & External Auditors requirements, Company Corporate Policy, Underwriting Guidelines and Authority delegate, departmental SOP To ensure credit control guidelines are adhered to and escalate unresolved issues when required To assist in internal & external reporting when required.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases