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Urgent Hiring - Customer Service Executive (Social Media)

Keywords / Skills : Customer Service Executive

0 - 5 years
Posted: 2019-09-24

Job Description
RESPONSIBILITIES:
  • Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products 
  • To exceed customers expectations in terms of customer service & accurate information 
  • Work in a team to achieve the required KPI elements and SLA.

REQUIREMENTS:
  • Candidates must possess at least a SPM with 5 passes 
  • Malaysian 
  • Required language(s): English & Bahasa Malaysia (Ability to speak in Mandarin will be an added advantage)
  • Minimum 1 year of working experience in the service industry will be added advantage for this position. 
  • Fresh graduates who are interested to start their career in a call centre are also encouraged to apply - Full Training Provided
  • Applicant must be willing to work on rotational shifts 
  • Each shifts consists of working hours and inclusive of 1 hour lunch for rest
FACILITIES AND BENEFITS:
  • Full equipped gym with aerobics studio & shower facilities 
  • Rest & relax are (pool, foosbal, etc)
  • Mother room
  • We are located nearby shopping malls and housing area 
  • Aegis hires from across the globe so there is an opportunity to interact with people from different cultures and ethnicity (Europe, Asia Pacific, etc)
CAREER PROSPECT:
  • Executive > Senior Executive > Team Leader > Assistant Manager > Manager > Senior Manager 
  • IJP - Internal Job Program. Opportunity to transfer within the company to exciting new roles, after 1 year if there is a suitable position available and staff passes the interview session.
  • Career path program with Multi-functional Product, process, soft skills


About Company

Aegis is a global outsourcing and technology services company committed to impacting clients’ business outcomes by focusing on enhancing customer experience across all touch points and channels. Aegis has operations in 37 locations across 9 countries with more than 37,000 employees. Aegis services over 150 clients from verticals such as Banking and Financial Services, Insurance, Technology, Telecom, Healthcare, Travel & Hospitality, Consumer Goods, Retail and Energy & Utilities.
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