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Urgent Hiring - Customer Service Representative - Mandarin Speaker

Keywords / Skills : Customer Service Executive, Customer service representative

0 - 5 years
Posted: 2019-09-23

Job Description
  • Handling all inbound calls pertaining to customers general inquiries, complaints, comments, feedbacks and other raising issues related to the company's products
  • To exceed customers expectations in terms of customer service & accurate information. 
  • Work in a team to achieve the required KPI elements and SLA.
  • Required language(s): Mandarin & English.
  • Minimum 1 year of working experience in the service industry will be an added advantage for this position.
  • Fresh graduates who are interested to start their career in a call centre are also encouraged to apply - Full training provided.
  • Applicant must be willing to work on rational shifts.
  • Only Malaysians need to apply.
  • Each shift consist of 9 working hours and inclusive of 1 hour lunch for rest.

Salary & Benefits:
  • Basic salary + commissions
  • Rest & relax area (pool, football, etc)
  • Mother's room
  • Fully equipped gym with aerobics studio & shower facilities
  • Shuttle van available in nearby LRT station
  • We are located nearby shopping malls and housing area
  • Aegis hires from across the globe so there is an opportunity to interact with people from different cultures and ethnicity (Europe, Asia Pacific. etc) 
Career Prospect:
  • Executive > Senior Executive > Team Leader > Assistant Manager > Manager > Senior Manager 
  • IJP - Internal job program. Opportunity to transfer within the company to exciting new roles, after 1 year if there a suitable position available and staff passes the interview session. 
  • Career path program with Multi-functional Product, process, soft skill, development training. 

About Company

Aegis is a global outsourcing and technology services company committed to impacting clients’ business outcomes by focusing on enhancing customer experience across all touch points and channels. Aegis has operations in 37 locations across 9 countries with more than 37,000 employees. Aegis services over 150 clients from verticals such as Banking and Financial Services, Insurance, Technology, Telecom, Healthcare, Travel & Hospitality, Consumer Goods, Retail and Energy & Utilities.
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