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Urgent Openigs for Technical Analyst-SQL

Keywords / Skills : Application Support, IT Support, SQL Programming

1 - 3 years
Posted: 2019-08-07

IT/Computers - Hardware & Networking
Technical Support Engineer
Posted On
7th Aug 2019
Job Description
We are currently having an excellent opening for the role of Analyst, IT Application Management.

You will be on the payrolls of Optimum InfoSolutions deputed to my client Dell in Bayan Lepas

Contract Tenure-1 Year. +

Location- Bayan Lepas, Penang.

Salary-2850 MYR+OT Allowances+Medical Card.

If interested please revert back with your updated CV(only in word format) and with attached candidate basic details form.


Description : -

• Resolve all incidents, service requests, and work orders within Service Level Agreements targets.

• Ensure proper handoff of issues.

• Timely and accurately document resolution activities

• Diagnose, prioritize and escalate tickets to Incident Management.

• Follow up on escalated issues where applicable.

• Identify needed Knowledge Base articles and support documentation to Level 2.

• Identify application and process improvements.


• Those with experience in software applications support will have added advantage.

• Infrastructure knowledge is an added advantage.

• Strong interpersonal skills and fluency (written and spoken) in English.

• Strong team player with ability to work in a team and as individual contributor.

• Good analytical, problem solving, negotiation and organizational skills.

• Able to work with minimum supervision.

• Able to go on shift or flexible in working hours.


SQL Programming knowledge.

At least 1 year of IT area work experience

Prefers Application Support

Customer Focus

- Average requirements in SQL programming.

- Graduate at least a diploma in Computer studies / Science

About Company

Optimum Solutions, a global technology company established in 1997 and specialized in full spectrum Software Solutions and Services. Our clientele includes major Fortune 500 organizations spanning across South-East Asia, China, India and US. Our projects and implementations primarily focus on BFSI, Manufacturing, Distribution, Technology and Healthcare verticals.

Opportunities abound when you work @ Optimum, a World-Class Software Solutions and Service Provider. Please visit for more details
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