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Urgent Openings for Client Care Executive -Standard Chartered Bank

Keywords / Skills : client care executive, Customer Care Executive, Customer Support Executive, Customer support representative, Voice Process, Inbound, Outbound

0 - 3 years
Posted: 2019-08-07

Job Description
2) Achieve first call resolution in all customer interactions, where possible

3) Promote the use of automated channels and its benefits to clients

4) Acquire new business by proactive tag on & generate new sales opportunities

Leverage on continuous improvement journey by proposing & giving suggestions/ recommendations on workflow implementation & productivity improvements

Client Experience:

 Provide personalised client service of the highest level

 Handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions and unintentional disconnects

 To introduce and educate the customer of the self service/automated banking channels and help them use the services extensively

 Maintain prescribed quality levels and to convey right information to the customers and avoid mis-selling and complaints

 Building positive rapport with different types of clients over the phone

 Take appropriate actions to effectively control a phone call

 Apply the proper phone etiquette to satisfy various client situations 

Key Skills:

• Diploma / Degree Holders / its equivalent

• A sound knowledge of telephone etiquette 
. Need excellent communication skills in English language  
• Attention to detail; ability to comprehend, capture as well as interpret basic computer information

• Outstanding client service skills; Highly client focussed, as demanded in a service industry

• Excellent verbal and written communication skills

• Proficiency in other language(s) will be an added advantage

• Familiarity of CRM solutions

• Exceptional time management skills

• Typing proficiency of 35 wpm and fast data entry skills

• Proficient in basic MS Office applications

• Basic knowledge of banking business/financial services in Country

• Strong interpersonal skills

• Ability to manage difficult client situations

• High analytical skills; Good problem solving skills

• Pleasant personality and positive working attitude

• Ability to meet tight deadlines



About Company

Optimum Solutions, a global technology company established in 1997 and specialized in full spectrum Software Solutions and Services. Our clientele includes major Fortune 500 organizations spanning across South-East Asia, China, India and US. Our projects and implementations primarily focus on BFSI, Manufacturing, Distribution, Technology and Healthcare verticals.

Opportunities abound when you work @ Optimum, a World-Class Software Solutions and Service Provider. Please visit www.theoptimum.net for more details.
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