As a Vice President of Professional Services, your mission is to manage a team of IT professionals that will provide expert techno-functional consulting services to telecommunications and enterprise software companies.
We are looking for a seasoned leader with extensive experience in delivering customized solutions to telecommunications and enterprise software companies by managing the implementation of professional services projects.
Evaluate, design, build, and integrate, solutions based on customer’s requirements
Increase utilization of the "Factory" model lead by the SVP
Create and manage project plans to help customers implement our software and services (includes activities such as kickoffs, implementation monitoring, data integration, planning/forecasting, SOW’s creation)
Hire, train and manage a team of IT professionals.
Be able to define metrics to measure your team’s performance using our own software-based tool to improve processes, staffing, and productivity in order to deliver customer success on every project while achieving productivity improvements of 25% QoQ
Continually assess the extent to which each customer is realizing the full potential of their engagement with our software and services, working with them to increase value over time
Master’s degree in Engineering or Business related discipline
Advance English level
15+ years of total experience in Engineering, R&D or professional services
5+ years of experience in a senior professional services lead role for telecom companies
Seasoned consulting experience in the telecom industry. You need to master Telco language.
Extensive experience designing, implementing and delivering customized software solutions to telecom companies
Demonstrated knowledge of hardware, software, networks, and architecture
Strong experience managing a team of 100+ people
Skilled at working with technical project managers, engineers and developers to guide their weekly outcomes
Experience in managing multiple $5M-$10M complex consult services across more than a single product
Extensive experience being accountable for project delivery success
Strong operational, project management, consulting technology and process improvement skills
Excellent written and verbal communication skills with the ability to present at an executive level
Crossover is redefining the way people work. Brick and mortar offices are history. The future of our global workforce will be built from teams collaborating from every corner of the world. We have embarked on an expedition to find and engage with that talent. Crossover has developed a unique method of finding, curating, and managing remote contractors. Our platform connects customers to the worlds best talent for both technical and non-technical employment. But we don’t just find the best, we also provide the tools, training, and relationship building support to ensure success for long term growth.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases